Safeguarding Customers at Risk During Covid19

Event Details

Free to members, ACOI and ISI designates


Date and Time

Tue, 28 April 2020

12:00 - 12:30


Location

Online via My Institute

Event Details

Free to members, ACOI and ISI designates


Date and Time

Tue, 28 April 2020

12:00 - 12:30


Location

Online via My Institute

Event details
+

We are now fully booked for this webinar and registration is closed.

Join us as we focus on practical supports financial service providers can provide to vulnerable customers at this time.

In recent years, financial institutions have stepped up their approach to customers who find themselves in vulnerable circumstances. They understand any customer can suddenly become vulnerable and have difficulties in managing their finances. Effective training and empowerment of frontline staff to act helps with complex situations where there is vulnerability and financial abuse. This approach has facilitated banks and others in adapting to the new forms of vulnerability that arise due to the Covid19 crisis.

This webinar will look at how best to safeguard customers while responding to the urgent public health emergency of Covid19:

  • Who are “customers who are vulnerable”

  • Brief legal and regulatory context

  • Best practice approach of financial institutions

  • What this means during Covid19 crisis

  • Actions taken during Covid19 crisis

Places for the webinar are limited and the registration for the webinar will close once we reach capacity or at 9am on the day of the event.

0.5 CPD hour for;

  • QFA

  • APA

  • Registered Stockbrokers

  • LCOI

  • Personal Insolvency Practitioner

Louise O’Mahony

Head of Sustainable Banking at Banking & Payments Federation Ireland

Louise is Head of Sustainable Banking at Banking & Payments Federation Ireland, driving out the sustainable banking agenda with BPFI members and stakeholders. This includes building on BPFI’s proactive approach to Safeguarding Customers and facilitating sector preparedness for climate change. Louise runs the BPFI Vulnerable Customer Forum, which meets regularly to consider the best-practice approach to customers in vulnerable circumstances and develop sector initiatives such as the BPFI Guide to Safeguarding your Money Now and in the Future. Forum’s approach is informed by advice and guidance from experts on customers at risk, including the HSE, MABS and Safeguarding Ireland. Louise is a Board member of Safeguarding Ireland, which promotes safeguarding of vulnerable adults to protect them from all forums of abuse. She is also a member of the Sustainable Finance WG at the European Banking Federation, Finance Green Committee Ireland and chairs a number of internal BPFI working groups.

Louise O’Mahony