When things go wrong

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As a member of IOB we value the relationship that we have with you. Your experience with us should always be what you expect. Yet sometimes what you expect and what you receive can be different.

When things go wrong as they sometimes do, please do not hesitate to contact us and we will do our best to address your concerns quickly and fairly. We will listen to you and do our best to solve your issue. You will be treated with respect; you will get updates, answers and decisions from us without delay.

How and where to give us your feedback - complaints, compliments or suggestions

  • Email us at [email protected]

  • Talk to us vie ‘Chat’ on our website

  • Telephone us on 01 6116500

  • Write to us at The Registrar, IOB, 1 North Wall Quay, Dublin 1 DO1 T8Y1

Information

We will require the following information to assist us in addressing your complaint:

  • Your name and contact details

  • Your membership number, if you are a member

  • Details of the issue and your concerns

Our response to you

The more information you can give us, the sooner we can look into exactly what happened. If it is straightforward, we will try and resolve it for you within 1 working day.

If your complaint is more detailed it may take us a little longer to resolve it.

In these cases, we will write to you within 5 working days to let you know what is happening with your complaint and who is responsible for dealing with it.

We will give you regular updates until we write to you with a final response.

If you have any questions about how we process your personal data and/or if you have a complaint about the use of your personal information, please let us know.

You can contact us by sending an email to our Data Protection Officer at [email protected] or by writing to our Data Protection Officer at IOB, 1 North Wall Quay, Dublin 1.