This programme has been developed for financial services personnel working in operations and service support roles who wish to advance their studies in the area of digital transformation, lean operations and financial crime prevention.
The programme seeks to develop an understanding of lean methodologies, and the digital transformation taking place in financial services.
The programme also considers the increased risk of financial crime, in particular in a digital environment.
On completing the Professional Diploma in Banking Operations and Digital, graduates will be expected to be able to:
Describe the relationship between business processes, digital technology and data management, in the context of financial services operations noting key stakeholder perspectives: Clients/Customers, Central Bank of Ireland, Financial Services Ombudsman, Data Protection Commissioner, etc
Outline current digital technologies applied in financial services business processes and operations and explain the critical risks and vulnerabilities which must be managed
Explain the theory and practice underpinning financial services operations (including manufacturing) and the importance of data analytics and lean management
Compare and interpret the different kinds and forms of data and how data relates to information, business intelligence for decision making and / or predictive modelling
Design and implement strategies incorporating lean principles and financial crime control policies to enhance service provision and effectiveness
Ascertain the risks (fraud, crime etc.), advantages and disadvantages for financial services providers of using digital channels and technology to deliver products and services
Collect, organise and use data to identify and implement process improvements for operational or organisational efficiency and or enhanced customer service
Advise on techniques and intelligence strategies which could be applied to enhance the organisation’s operational efficiency and ensure reduced exposure to financial crime.
Prepare concise reports in response to well-defined questions or problems
Communicate effectively (orally and in writing) to key stakeholders (employers, peers, clients, regulators, law enforcement agencies) the essence of effective banking operations.
If you hold an IOB designation or a designation managed by IOB, CPD hours may be awarded on successful completion of this programme.
Modules on the programme will be assessed through a combination of continuous assessment and/or examination. Details of the assessment for each module are set out in students’ study guide which they receive at the commencement of each module.
When you successfully complete this programme you will be awarded a Professional Diploma in Banking, Operations and Digital from UCD.
This is a level 7 qualification on the National Framework of Qualifications.
Digital Financial Services €550
Introduction to Data Analytics for Financial Services €550
Applications of Data Analytics in Digital Financial Services €550
Consumer Protection Risk, Culture and Ethical Behaviours €680
Responsible and Sustainable Finance €680
Introduction to Retail Banking Regulation (UK), Products and Services €510
AML, Cyber Security and Financial Crime €600
Principles of Credit Assessment (Introduction to Principles of Credit) €475
Lorraine Duane - Programme Manager
The minimum entry requirements are as follows:
• Five passes in the Leaving Certificate, including English and Mathematics
• Five O Level/GCSE passes, including English Language and Mathematics
IOB will also consider applications on a mature candidate basis from applicants who are 23 years of age before the date of their application for admission to the programme.
You must be a current member of IOB, or become a member, to undertake this programme.
You must choose to complete 30 ECTS from the following options:
(NFQ Level 7, 5 ECTS)
Describe the information society and explain the impact of digital technologies for economies, business, management and financial services in the medium and long term
Outline the Information Technology elements, human inputs and processes that go into creating digital services and products
Describe online banking from both the bank and customer perspective
Trace how the digitisation of payments has evolved from credit and debit cards to instant online payments, digital wallets and of the emerging business landscape within the digital financial services sector
Assess technologies, products and services in early stage development that may impact on the digital financial sector
(NFQ Level 7, 5 ECTS)
Explain how Data Analysis and Business Intelligence are being used to modernize and drive value in financial services
Explain the conceptual foundations of Business Intelligence and describe the project frameworks for successful delivery
Explain how data is managed, governed and controlled at enterprise scale and how a data analyst carries out data management Apply the fundamental techniques and tools for data analysis Apply the practical skills to develop Business Intelligence report and explain how BI solutions scale to enterprise level
(NFQ Level 7, 5 ECTS)
Outline how Advanced Analytics is being used to modernize and drive value in financial services. Explain how basic descriptive statistics bring extra rigour and depth to data analysis.
Draw conclusions from data using the basic techniques of inferential statistics. Use the powerful business technique of A/B testing to determine best outcomes. Explain how predictive modelling techniques are applied to solving real world problems Outline the wider set of analytical tools and how to choose the appropriate tool to solve your business problem.
(NFQ level 7, 5 ECTS)
Consumer Protection Risk Assessment and Conduct Risk
Consumer Protection Risk Management Frameworks (CPRMF). Conduct risk and conduct risk standards. Selling financial products appropriately - including outcomes. Understanding of customer experience. Drivers and causes of conduct risk. Constituents of conduct risk including behavioural economics. Relationship with the overall banking risk framework. Conduct risk appetite statements. Conduct risk policies and common metrics. Conduct risk impacts on customers, on employees, the financial institution and on markets.
Culture and Behaviour
Understanding the importance of culture in ensuring good customer outcomes. Indicators of an effective risk culture. Regulator expectations and reports. Roadmap for achieving desired culture. Governance arrangements around the design, monitoring, and analysis of culture MI. How culture can be assessed in organisations/culture audits. Understanding the role of group dynamics. Diversity, inclusion and its impact on decision making. Understanding the impact of biases when making compliance decisions. Understanding and embedding ‘Consumer Focus’ behaviour. Understanding the role of mind-set and sense-making on behaviours and how this is being applied in supervision of culture and behaviours. CPRA and Behavioural Economics.
Foundational concepts of ethics, values and integrity. What it means to be ethical in financial services and how the right ethical climate supports good decision-making. What obligations does the financial services industry have to customers? What is the right thing to do?. What happens when things go wrong. How to effectively challenge and escalate.
(NFQ level 7, 10 ECTS)
Introduction to sustainable finance
Response to planetary change
Catalyst for change and eu regulatory initiatives
Principles of responsible banking | IFS Stream – Principles of Responsible Investment
Sustainable banking | IFS Stream – Sustainable Funds
Non-financial disclosures, climate and sustainable reporting
Green, social and sustainable bonds
Implementing a culture of sustainability
The future path
Explain the products and services offered by retail banks. Describe the regulatory infrastructure of the UK financial services industry and the roles and responsibilities of the regulators within a retail banking environment.
(NFQ level 7, 5 ECTS)
Explain the nature of financial crime and describe its manifestations in International Financial Services.
Outline the legal and regulatory frameworks relating to financial crime and its prosecution in different jurisdictions.
Identify different types of financial crime and money laundering activities perpetrated against financial service providers.
Analyse the risks of financial crime to financial services providers and implement the controls, policies and procedures to mitigate the risks and prevent financial crime.
Details and schedules for the delivery for each module are set out in the study guides accompanying each module.
(NFQ level 7, 5 ECTS)
Explain the canons of lending
Describe the challenges of SME and personal lending
Describe the characteristics of business entities
Understand SME strategy, industry, economic and management team risk assessment
Understand the primary statements in financial reporting
Analyse financial information - P&L, balance sheet and cash flows
Understanding working capital and liquidity
Prepare and analyse repayment capacity
Appreciate the implications of financial projections sensitivity analysis
Explain the different types of security and legal issues affecting security
Explain covenants and conditions precedent
Explain the principles of personal lending
Explain standardised credit assessment including credit scoring in personal lending
Explain the practical credit assessment challenges in lending to self-employed people
Understand the challenges of residential mortgage lending
Understand the challenge of buy-to-let mortgage lending
Describe the consequence of not lending
Analyse and understand the personal lending case studies including, private house mortgage application, overdraft facility, personal credit card and personal loan.