Enhance Customer Experience Management in Financial Services
Event Details
Free
Date and Time
Wed, 30 April 2025
10:00 - 11:00
Location
Your event Zoom link is available via IOB Learn, but will also be emailed to you the day before your event.
Event Details
Free
Date and Time
Wed, 30 April 2025
10:00 - 11:00
Location
Your event Zoom link is available via IOB Learn, but will also be emailed to you the day before your event.
Enhance Customer Experience in Financial Services with a Professional Certificate In today’s digitally-enabled financial services landscape, delivering exceptional customer experiences is more important than ever.
The Professional Certificate in Customer Experience Management in Financial Services is designed to equip professionals with the skills and strategies needed to create customer-centric experience in the financial services industry.
This industry-focused programme explores key areas such as customer journey mapping, behavioural insights, digital engagement, and service excellence. You’ll learn how leveraging data, technology, and innovation will enhance customer satisfaction, build loyalty, and drive business success. Ideal for all professionals in banking, insurance, and financial services, this certificate provides practical insights and expert knowledge to help you lead customer experience transformation in your organisation.
Invest in your career—enrol today and shape the future of financial services through exceptional customer experience
Paul Doyle
TRANSFORMATION STRATEGIST, ADVISOR AND COMPANY DIRECTOR
A partner in Rethink Digital Advisory, a specialist advisory firm, working with business leaders to successfully adapt to compete in today’s digital world. He has led cross-functional digital transformations including marketing, sales, service, finance, operations, automation and data analytics.
Following over 20 years’ success in leading transformational change, Paul is a non-Executive Director and strategic advisor with a track record in value creation, improving businesses’ growth, cost, revenue and margin through complex change projects and programmes. Bringing a wealth of experience in the delivery of organisational change, he is an advocate of business agility, successfully bridging the gap between technology capabilities and business benefit realisation.
Paul is an advocate of lifelong learning, who completed an MSc in Innovation & Technology Management from Smurfit Business School, UCD and a BA in Management from the Irish Management Institute, while advancing in his career.
