Retail Banking

THE PROFESSIONAL PATHWAY FOR EVERYONE IN THE BANKING SECTOR

I work in a customer centric environment where customer relationship management is a key focus and the content of the customer experience Management module was very informative for me. I found the course content and the support of the online webinars extremely beneficial and, although it was challenging, it was rewarding in terms of achieving the Professional banker status. Having taken on a management role in the past 12 months my studies have allowed me to further develop and continue to grow on my existing knowledge.

Tina Larkin, AIB

Benchmark retail banking programmes

Developed in conjunction with the banks and UCD, our Professional Education Framework provides a core set of qualifications and a professional pathway for everyone in banking – from customer advisor to board director.

It also sustains employability of banking professionals in the context of changing industry and organisational needs. The Framework is open to everyone, whatever their age, career stage, qualifications, experience, specialism and ambition.

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