Terms and conditions
EFFECTIVE 25 MAY 2018
The Institute of Bankers in Ireland is a company limited by guarantee, registered under Part 18 of the Companies Act 2014, and does not have a share capital. It trades as IOB. It is a not-for-profit organisation. IOB is governed by a board of directors known as the Council. The President, who chairs Council, Deputy President ex officio, and an Independent Council member are elected at the Institute’s Annual General Meeting. Corporate members of the Institute appoint and elect some members to the Council, while certain categories of professional members of the Institute elect others.
By becoming a Member of IOB, you agree to be bound by the Articles and By-Laws of The Institute of Bankers in Ireland (trading as IOB). You can read these under Documents.
IOB’s membership fee is applicable upon joining and the annual fee falls due on 1st January each year. Therefore, when you become a member, a membership joining fee is applicable relating to the current calendar year. Your annual membership fee for the following and subsequent years will then become due on 1st January. Payment of annual membership subscriptions is accepted by either Direct Debit , Salary deduction or by invoice to your employer (where your employer has agreed to pay your membership fee on your behalf). Further details are provided on the Application to become a member of IOB form.
If you wish to cancel your membership of IOB you must inform us of your intention to cancel in writing by post to: Membership Department, The Institute of Banking, 1 North Wall Quay, Dublin 1 or by email to: [email protected] in advance of the following membership year or you may incur membership fees for that year.
A valid e-mail address is a requirement of membership of IOB, as this is our primary means of corresponding with you.
In order for us to communicate with you effectively it is your responsibility to ensure that your personal information is up to date with us at all times. In particular, your email address and mobile phone number. You can update your personal information in one of the following ways:
Registering to a Programme
Applicants to a programme are required to meet the entry criteria as stated in each programme overview before a registration can be processed. If you are applying to a programme and therefore registering for the first time, the verification of documentation relating to admissions criteria (for example transcripts, work references) may be required and so early registration is strongly recommended. Applications from members who do not meet the standard admission requirements in particular often require extra time for verification and processing. It is the applicant’s responsibility to submit full documentation in advance of the closing date.
Level 7 programme entry requirements
The second level educational requirements for employment in financial institutions are normally acceptable for entry (unless there are specific entry requirements stated in the programme overview). These educational requirements are five passes in the Leaving Certificate including English and Mathematics or five O Level/GCSE passes including English Language and Mathematics. Mature applicants, who are over 23 years of age on the proposed year of entry, are exempt from these entry criteria. Applicants under 23 years of age on the proposed year of entry are required to send in a copy of their Leaving Certificate/GCSE results.
Level 8 and 9 entry requirements
Level 8 and 9 entry requirements are specified under each programme. If you are using prior learning in other institutions as grounds for entry, registration is complete on receipt of an original transcript of results. A transcript of results is a formal document from an institution listing the modules studied, credits involved, grades achieved and final category of award. Note, a parchment cannot be accepted as the equivalent.
English Language requirements
IOB programmes are delivered through English and students are expected to be proficient in English. This proficiency is typically evidenced by use in the daily working environment, through passing English as a subject in the Irish Leaving Certificate Examination/equivalent, by achieving the minimum standard in a recognised English language test or through other documented verifiable means. This minimum standard is an IELTS score of 6.5 (minimum 6.0 in each band in the academic version) or equivalent. Further information is available from Registry or [email protected].
GENERAL REGISTRATION INFORMATION
In order to register to an IOB programme you must become and remain a current member of IOB (see terms of Membership).
If you are registering for certain joint programmes (e.g. the Professional Certificate or Diploma in Compliance, Professional Certificate in Financial Crime Prevention, Professional Certificate in Data Protection, MSc in Compliance, Graduate Diploma in Financial Planning, MSC in Financial Services, Professional Certificate in Asset Management), membership of the ACOI (Association of Compliance Officers in Ireland) / ITI (Irish Taxation Institute) or LIA may be required and is stated in each programme overview.
On registration a notice of confirmation of your registration will be emailed to you and posted online to MyInstitute you should read this to confirm that the details are correct. If not, you should inform IOB as soon as possible. If you have not received a confirmation email within 10 working days of your initial submission you should contact us at [email protected] or +353 (0)1 611 6500.
Method of registration:
Registrations for level 7 programmes can be made online, by post or email using the relevant registration forms, or by telephone, except where an applicant is less than 23 years of age on year of application to the programme, in which case a Leaving Certificate transcript is required. Registrations for level 8 and level 9 programmes can be made by post or email only using the relevant registration forms. In all cases the terms and conditions as set out herein apply. Module registration forms are available at [email protected]. At peak times, due to large volumes of registrations received, it can take between 5 and 10 working days to process hardcopy registration forms (online registrations are processed in real time and hence are a very efficient method of registration). We must receive complete registration forms before the registration closing dates. Submission of incomplete forms will result in delays in processing your registration and/or your form being returned to you. IOB does not accept responsibility for delays in communications sent through the postal system or the internal mail system of your employer (if applicable).
All programme fees are payable in full in advance. Partial or incomplete payment will not be accepted and registrations that do not include the correct fees will not be processed.
You can register on a module-by-module basis to your programme. If you are registering for more than one module you should ensure that you have sufficient time available to dedicate to your studies. We strongly advise you to register on time, i.e. at the start of the semester, and to carefully estimate the workload of the modules you are registering to. A 5 ECTS credit module has a notional workload of 100-125 hours approximately and a 10 ECTS credit module has a notional workload of 200-250 hours. We strongly recommend no more than 10-15 ECTS credits in a semester.
Pre-requisites and co-requisites:
Some modules within programmes have pre-requisite or co-requisite modules. If you wish to register for a module that has pre-requisite module(s) you must have passed or be exempted from the prerequisite module before you register. If you wish to register for a module that has co-requisite module(s), you must have a simultaneous registration in, have passed or have been exempted from the co-requisite module before you register.
Core modules within a programme will not be examined at the same date and/or time. However, option modules may clash and you should check the examination dates of all modules before you register.
Concurrent programme registrations:
Under UCD regulations, students may not normally be registered concurrently to more than one programme of study. Students looking to register concurrently to multiple programmes need to request permission in writing from the Head of Registry in IOB contactable at [email protected].
In order for us to communicate with you it is important to ensure that your personal information is up-to-date at all times, in particular your email and mobile phone number as these are our primary methods of communicating with you about your Programme. You can update your personal information online at iob.ie (by logging into MyInstitute).
Where registrations are incomplete they will be subject to delay in processing or may be returned to you without having been processed. Registrations received after the closing date for level 8 and the late closing date in the case of level 7 will not be processed. There is no late closing date for level 7 programmes where lectures are involved.
Programmes at levels 8 and 9 have a withdrawal date, six weeks from the start of semester – no refunds of fees (examination, registration and membership) are possible after this date. There are no withdrawals after the late closing date in the case of level 7 programmes.
Subject as provided on the registration form, upon registration for this programme, participants will be registered to become a Contributor Member of PRMIA for 12 months from the date of confirmation of membership from PRMIA (this first 12 month subscription is included in the fee for this programme and will be paid to PRMIA on your behalf) and must commit to adhere to PRMIA Standards of Best Practice, Conduct and Ethics which can be viewed here. Participants who successfully complete the programme will be awarded the PRMIA Operational Risk Manager (ORM) Certificate. You can find more details about this certificate on their website. IOB has no responsibility for PRMIA or for the relationship between PRMIA and participants and will have no liability in contract, tort or otherwise howsoever in connection with or arising out of such relationship including any admission of or failure to admit a person to membership, or award or failure to award a certificate to any person, or any use of participants’ personal information by PRMIA.
We support many of our programmes with customised study manuals which are included in the cost of the programme. For some of the level 8 modules, textbooks are required which should be purchased separately. If there is a study manual for your programme or if you have purchased a textbook from IOB, we will send it to you within two weeks of the semester start date or within 10 working days of your registration being processed.
We will send study manuals/textbooks to your work address unless you have advised us on your registration form that we should send them to your home address. IOB does not take responsibility for manuals/textbooks which have been misplaced or the non-receipt of manuals/textbooks which have been dispatched to home addresses. Where an address has been amended after a registration has been processed, it is your responsibility to locate the manual/textbook at the address provided on the registration form.
It is your responsibility to make sure that you have the most up-to-date materials for your studies, including an up-to-date manual/textbook. You can find a copy of the most up-to-date study manual on MyInstitute but we cannot provide soft copies of textbooks.
Re-registration students can purchase an up-to-date study manual, as this is not automatically re-issued. An electronic version of the most up-to-date manual is available to all students registered to a module.
RE-REGISTRATIONS, DEFERRALS AND WITHDRAWALS
Resits: If you are unsuccessful in a module, you will need to re-register for the module which will involve retaking all or part of the module. For further information you should refer to the “Communication of Assessment Results/Repeats & Resits – Information for Students” document available on iob.ie/studentinformation. Where you are required to re-sit or repeat a module, you should re-register to the relevant module at the next available sitting. Re-registration fees for modules are payable in advance. Students should also refer to the relevant Student Handbook for details on specific implications of not completing assessments (examinations or continuous assessment), in particular for programmes at level 8 and level 9, as this may have an impact on the overall award classification on completion of the programme. Not taking an assessment, when you are registered to a module, is considered an attempt at the assessment.
If you are unable to attend an examination due to extenuating circumstances, you should complete the extenuating circumstances form and submit it to the Head of Registry within 10 working days of the exam date. If approved, you will be reregistered to the NEXT available sitting of the relevant module. For further details on extenuating circumstances see iob.ie/studentinformation
Leave of Absence:
As a registered student on a programme, you are expected to study for a minimum of one module per semester/term. If you wish to take a break for a semester, you are required to formally request a Leave of Absence in advance of the semester and should contact the relevant programme manager for relevant information. Note that on return from a Leave of Absence, you are governed by IOB’s Rules, Regulations, Codes and policies and procedures in place on your return. You are also subject to the programme curriculum and programme requirements in place for the programme on return. The Institute cannot guarantee that the same modules available prior to or during a leave of absence period(s) will be available when you return.
You are considered registered to a programme unless you formally withdraw. To withdraw from a programme, you should contact the relevant programme manager for a Withdrawal Form.
You are advised that the conduct of the examinations is governed by the Examination Regulations of IOB. You must read these regulations and related procedures, available at iob.ie/studentinformation. Before beginning your examination, you will be asked to sign a declaration stating that you have read, understood and agree to be bound by the Examination Regulations. These regulations are based on UCD academic regulations.
IOB is a community of staff, students, members and graduates joined together for the common purpose of the advancement and dissemination of knowledge. The student code sets out the Disciplinary Regulations for students and is available from iob.ie/studentinformation.
RECOGNISED PRIOR LEARNING (RPL)
Credits for RPL may be awarded for some modules/programmes. For full details on RPL see iob.ie/rpl. Please note that all RPL applications should be submitted in advance of the semester closing date. Should a candidate be unsuccessful in a module examination they are precluded thereafter from applying for an exemption in that module.
The cost of an exemption application is indicated on the exemption application form or in the specific RPL guidelines for the programme. Note that the fee for RPL differs depending on whether the application refers to the recognition of experiential learning or certified/certificated prior learning prior study.
Name on Parchment:
If you are a previous student of UCD, any parchment issued to you will be in the name you registered previously with UCD. If you wish to have your name changed you should contact the conferring unit in UCD or log on to ucd.ie/confer/ for details on how to have your name updated on UCD’s system. Once the parchments are posted out to the student’s correct address, it is the students responsibility to follow up with An Post should they not receive their parchment. If you require a replacement parchment you can log on to nui.ie/services/document-services
Graduates from level 8 or 9 15+ ECTS credit programmes are normally invited to attend our annual Graduation Ceremony in October each year. Students will receive their parchments at the Graduation Ceremony, those in absentia will receive their parchment after the ceremony.
Professional Designation/Membership of CPD Scheme
Applicants to become designated with a Professional Designation/to become a Member of a CPD Scheme are required to meet the criteria as stated for each designation/entry to a CPD Scheme and agree to be bound by these terms and conditions and the continuing obligations pertaining thereto (in accordance with the Articles and By-laws of IOB - see terms of Membership).
In order to become designated with and maintain a Professional Designation, you must become and remain a current Professional Member of IOB (you can read these under Documents).
If you are applying for certain Professional Designations (e.g. LCOI, CDPO, CFCPP, FCOI), membership of the ACOI (Association of Compliance Officers in Ireland) may be required and is stated under each designation overview.
Our aim is to make your event purchase straightforward, efficient and equitable.
This Event Registration Policy is designed to ensure your satisfaction and understanding of event registration with IOB by telephone or online via iob.ie.
1.1 We refer to any function hosted by IOB either physically at a venue or online (in the form of webinars or other online deliveries) or hosted by a third party for which attendance tickets are issued as “Events”. We provide tickets to these Events on behalf of ourselves and/or other educational partners. We refer to these parties who may organise or provide the event and/or with whom we partner to host events, to make available for purchase by you, as our "Event Partner". This includes Events that are provided free of charge.
1.2 We provide tickets as and when allocated by ourselves and/or Event Partners. The quantity of tickets made available by us vary on an event by event basis and registrations are provided on a first-come basis. Tickets are generally distributed via several channels, including online and telephone.
1.3 Access to tickets for certain events may also be limited to membership of specific bodies or cohorts of individuals at the discretion of IOB (e.g. access may be limited to classes of Membership/Designation categories or students of educational programmes).
2.1 Any event registration is subject to: (i) this Event Registration Policy; (ii) any special terms and conditions which may be displayed on our website; and (iii) the terms and conditions of the Event Partner(s) and/or event, which can be found on their respective websites.
2.2 Your contract for purchase of an Item starts once we have confirmed your purchase and ends immediately after the completion of the event for which you have purchased the Item (or until CPD hours have been awarded to your designation where applicable). All purchases are subject to payment card verification and other security checks and your transaction may be cancelled if it has not passed our verification process or other third party verification checks (such as “Verified by Visa”).
2.3 You agree not to obtain or attempt to obtain any Items through unauthorised use of any robot, spider or other automated device or any other illegal or unauthorised activity. We reserve the right to cancel any transaction which we reasonably suspect to have been made in breach of these provisions without any notice to you and any and all Items purchased as part of such transaction will be void.
2.4 We reserve the right to cancel bookings which we reasonably suspect to have been made fraudulently.
PRICES AND FEES
3.1 The price of tickets for specific events may vary and depend on membership of specific bodies such as IOB, ACOI, LIA, ITI or classes of membership or designation within these bodies.
3.2 Whilst we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of any Item you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price (and credit or debit your account as applicable) or cancelling your order. If we are unable to contact you, you agree that we may treat the order as cancelled. If you choose to cancel after you have already paid the incorrect price, you will receive a full refund from us.
4.1 If you have purchased a ticket you are not entitled to cancel your purchase.
5.1 We email electronic tickets (“eTickets”) to the email address provided at the time of purchase.
5.2 Please allow some time for your eTickets to arrive. If you have not received your eTicket(s) within a reasonable amount of time (typically within 24 hours), please contact us. Please include your reference number and the name and address the booking is made under.
5.3 Your booking is for entry to the event. All customers should contact the customer services department should they not have received their eTickets prior to the event taking place.
6.1 Any ticket you purchase from us remains the property of IOB and is a personal revocable licence which may be withdrawn and admission refused at any time. If this occurs, you will be refunded the sale price of the ticket which has been withdrawn or for which access was refused (excluding any third party order processing fee).
6.2 If replacement eTickets are being issued, we may charge you a reasonable administration fee.
6.3 It is your responsibility to check your eTickets; mistakes cannot always be rectified.
6.4 We, the venue or Event Partner reserve the right to allocate seats (whether before or during the event).
7.1 When ordering tickets from us, you may be limited to a specified number of tickets for each event. Tickets may be restricted to a maximum number per person or per credit card. We reserve the right to cancel tickets purchased in excess of this number without prior notice.
7.2 You may not resell or transfer your ticket. In addition, Event Partners may prohibit the resale or transfer of tickets for some events. Any resale or transfer (or attempted resale or transfer) of a ticket in breach of the applicable law or any restrictions imposed by the Event Partner is grounds for seizure or cancellation of that ticket without refund or other compensation.
7.3 You may not combine a ticket with any hospitality, travel or accommodation service and/or any other merchandise, product or service to create a package, unless formal written permission is given by us and/or the Event Partner.
7.4 A ticket shall not be used for advertising, promotions, contests or sweepstakes, unless formal written permission is given by us and/or the Event Partner, provided that even if such consent is obtained, use of our trademarks and other intellectual property is subject to our prior consent.
7.5 CPD (Continued Professional Development) hours (where applicable and relevant to a designation(s)) are only allocated on full attendance at an event.
8.1 It is your responsibility to ascertain whether an event has been cancelled and the date and time of any rearranged event. If an event is cancelled or rescheduled, we will use reasonable endeavours to notify you of the cancellation. We do not guarantee that you will be informed of such cancellation before the date of the event.
8.2 Please note that advertised start times of events are subject to change.
8.3 Where Events are hosted online, it is your responsibility to ensure that you have adequate technical provisions to access the Event (e.g. that your device has access to the internet, can playback sound etc.)
8.4 Tickets are provided subject to IOB and/or Event Partner´s right to alter or vary the programme due to events or circumstances beyond its reasonable control without being obliged to refund monies or exchange tickets, unless such change is a material alteration as described in paragraph 9.4, in which case the provisions of this paragraph shall apply.
9.1 Occasionally, events are cancelled, rescheduled or materially altered by IOB, speaker or Event Partner for a variety of reasons. Contact us for exact instructions.
9.2 Cancellation: If an event is cancelled (and not rescheduled), you will be offered a refund of the sale price of your ticket(s), excluding any third party order processing fee. If an event takes place over several days and one or more day(s) is/are cancelled (but not all the days constituting the event), a partial refund only may be payable corresponding to the day(s) cancelled.
9.3 Rescheduling: Unless indicated otherwise in relation to a particular event, if an event is rescheduled, you will be offered tickets to the rescheduled event (subject to availability). If you are unable to attend the rescheduled event, you will be offered a refund of the sale price of your ticket(s) excluding any third party order processing fee. You must inform us within the time specified by us if you are unable to attend the rescheduled event, otherwise we may reconfirm your booking for the rescheduled date and you will not be entitled to claim a refund. If the event is moved or rescheduled, the Event Partner may set refund limitations.
9.4 Material alteration: If an event is materially altered, you will be offered an option to either reconfirm your order for the altered event or to claim a refund (of the sale price of your ticket(s) but excluding any third party order processing fee, within such time as specified by us. Failure to inform us of your decision may result in your order being reconfirmed for the altered event and you will not be entitled to claim a refund. A ´material alteration´ is a change which, in our and the Event Partner´s reasonable opinion, makes the Event materially different to the Event that purchasers of tickets, taken generally, could reasonably expect.
9.5 To claim your refund, please apply in writing to IOB, 1 North Wall Quay, Dublin 1 or by emailing [email protected]
9.6 This Event Registration Policy does not and shall not affect your statutory rights as a consumer. For further information about your statutory rights contact Citizens Information.
9.7 We regret that, unless paragraphs 9.2, 9.3 or 9.4 apply, tickets cannot be exchanged or refunded after purchase.
10.1 Personal arrangements including travel, accommodation or hospitality relating to the Event which have been arranged by you, are at your own risk. Neither we nor the Event Partner(s) shall be liable to you for any loss or wasted expenditure.
10.2 Unless otherwise stated in this clause 10, our and the Event Partner(s)' liability to you in connection with the event (including, but not limited to, for any cancellation, rescheduling or material change to the programme of the event) and the Item you have purchased shall be limited to the price paid by you for the item excluding any third party order processing fee.
10.3 Neither we nor the Event Partner(s) will be liable for any loss, injury or damage to any person (including you) or property howsoever caused (including by us and/or by the Event Partner(s)): (a) in any circumstances where there is no breach of a legal duty of care owed by us or the Event Partner(s); (b) in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury resulting from our negligence); or (c) to the extent that any increase in any loss or damage results from breach by you of any of the terms of this Event Registration Policy and/or any terms and conditions of the Event Partner(s) or your negligence.
10.4 Nothing in this Event Registration Policy seeks to exclude or limit our or the Event Partner(s)' liability for death or personal injury caused by our or the Event Partner(s)' (as relevant) negligence, fraud or other type of liability which cannot by law be excluded or limited.
ADMISSION AND ATTENDANCE
11.1 The venue reserves the right to refuse admission should patrons breach any terms and conditions of the event or Event Partner. The venue may on occasions have to conduct security searches to ensure the safety of the patrons. Breach of any of these terms and conditions or any unacceptable behaviour likely to cause damage, nuisance or injury shall entitle the Event Partner to eject you from the venue.
11.2 Event Partners reserve the right to refuse admittance to the venue or to remove any person from the venue for reasons of public safety, any unacceptable behaviour likely to cause damage, nuisance or injury or for any breach of the Event Partners´ terms and conditions. 11.3 Every effort to admit latecomers will be made at a suitable break in the event, but admission cannot always be guaranteed.
11.4 There will be no re-admissions at events.
11.5 The unauthorised use of photographic and recording equipment is prohibited. Any photos, videos and/or recordings may be destroyed or deleted. Laser pens, mobile phones, dogs (except guide dogs) and a patron´s own food and drink may also be prohibited (please check with the venue).
11.6 You and other ticket holders consent to filming and sound recording as members of the audience.
11.7 Special effects which may include, without limitation, sound, audio visual, pyrotechnic effects or lighting effects may be featured at an event.
QUERIES AND COMPLAINTS
12.1 If you have any queries or complaints regarding your purchase please Contact us quoting your order number or membership number (if applicable) given to you at the conclusion of placing the order.
12.2 Because we sell Items on behalf of Event Partners, we may need to contact them for more information before responding to your query. Some queries can take up to 28 days to resolve, but we will get back to you as soon as possible.
12.3 If any dispute arises, we shall use our reasonable endeavours to consult or negotiate in good faith, and attempt to reach a just and equitable settlement satisfactory to both you, us and the Event Partner.
12.4 As an online trader, pursuant to European Union legislation, we also draw your attention to the European Commission's Online Dispute Resolution platform here, where you can access further information about online dispute resolution. You can also email us at [email protected]
All of these terms and conditions are governed by the law of the Republic of Ireland and any disputes arising out of any transaction with IOB are subject to the exclusive jurisdiction of the Irish Courts.
Communications Service Catalogue
As part of the delivery of services to you, IOB uses both email and SMS messaging as a primary means of communication. It is important to keep this information up-to-date to receive important notifications and updates relating to your Membership, Programme Registration or CPD Scheme Membership.
You may expect to receive the following types of communications from IOB via these means (depending on the service being provided)
Invitation to Professional Membership
Updates in relation to changes in your Membership Category
“Stay in Touch” letter
Membership Subscription Fee Notifications
Annual General Meeting Notification
Council nominations (e-voting for Professional Members)
Notifications of interruption to services
Programme Welcome Notification
Postgraduate Offer letter
Lecture Attendance Notices
Exam Attendance Notices
Exam Feedback (Assignments, MCQs)
Exam Result Notifications (Assignments, Exams provisional and ratified)
Graduation Ceremony Notification
Programme Manager Welcome Notification
Programme Manager email regarding lectures and materials required for lectures
Programme Withdrawal Date Notification
Non-submission Notifications of assignments/completion of MCQs
Programme Module Progress (including module study schedule updates)
Live Webinar Notifications
Information updates regarding exam content
Student Feedback Questionnaire
Student Forum Information
Registration Closing Dates notifications for following semester
Graduate Survey (for those completing a programme)
Progression options on completion of a programme
Communications regarding programme changes
Communications regarding current programme status (if no registration activity)
CPD (CONTINUING PROFESSIONAL DEVELOPMENT) SERVICES
Invitation to Designation (where registered to a programme leading to a designation)
CPD Scheme Welcome notification
CPD Scheme Guidelines & Regulations
Designation Subscription Fee Notifications
CPD Event Accreditation
Required/Recorded Hours Notifications
CPD Supports e.g. eCPD
CPD Annual Update Manual
Annual Return Requirement Notification
CPD Scheme Shortfall Notification
CPD Audit Notification
Expiration/Removal from Scheme
Designation Late Application/Reinstatement Notification
CPD Scheme Survey
IOB provides significant online supports to students. You are advised that the use of MyInstitute and IT supports is governed by the IT Usage Policy and Code of Conduct of IOB. Therefore you should ensure that you are familiar with this policy and code of conduct. Details are available at iob.ie/ITUsage.
For more information about how we use your personal information, the types of information we collect and process and the purposes for which we process personal information, please read our Data Protection Notice (available here)
The General Data Protection Regulation impose obligations on IOB to keep personal data up to date. To help us comply with this obligation, you should notify us of any change of your details by emailing: [email protected] or by phone +353 (0)1 611 6500.
You can also update your personal information online at iob.ie (by logging into MyInstitute and updating your profile under MyDetails where you may also update your marketing preferences).
By submitting IOB forms, you acknowledge that you have read in full, understood and agree to be bound by these terms and conditions set out and referred to here.
Our right to vary these terms and conditions
We reserve the right to revise and amend these Terms and Conditions from time to time and you should consult this site for details of the relevant terms and conditions prior to placing any registration for any of our products and/or services.
You will be subject to the terms and conditions in force at the time that you register with us, unless any change to those terms and conditions is required to be made by law or governmental authority (in which case it will apply to registrations previously placed by you), or if we notify you of the change to the terms and conditions before we send you the Order Confirmation.
Online Dispute Resolution
We always look to resolve issues directly with our customers and our teams will be happy to assist with your queries. Under European Legislation, if you are not satisfied with the way that we propose to resolve any issue you have with a product you have ordered via our website or by telephone, you may raise a complaint with the "European Online Dispute Resolution Platform". You can raise a complaint by following this link: ec.europa.eu/consumers/odr/.