Effective 25 May 2018
The Institute of Bankers in Ireland is a company limited by guarantee, registered under Part 18 of the Companies Act 2014, and does not have a share capital. It trades as The Institute of Banking. It is a not-for-profit organisation. The Institute is governed by a board of directors known as the Council. The President, who chairs Council, Deputy President ex officio, and an Independent Council member are elected at the Institute’s Annual General Meeting. Corporate members of the Institute appoint and elect some members to the Council, while certain categories of professional members of the Institute elect others.
By becoming a Member of The Institute of Banking, you agree to be bound by the Articles and By-Laws of The Institute of Bankers in Ireland (trading as The Institute of Banking). You can read these under Documents.
The Institute of Banking’s membership fee is applicable upon joining and the annual fee falls due on 1st January each year. Therefore, when you become a member, a membership joining fee is applicable relating to the current calendar year. Your annual membership fee for the following and subsequent years will then become due on 1st January. Payment of annual membership subscriptions is accepted by either Direct Debit , Salary deduction or by invoice to your employer (where your employer has agreed to pay your membership fee on your behalf). Further details are provided on the Application to become a member of the Institute of Banking form.
If you wish to cancel your membership of the Institute you must inform us of your intention to cancel in writing by post to: Membership Department, The Institute of Banking, 1 North Wall Quay, Dublin 1 or by email to: [email protected] in advance of the following membership year or you may incur membership fees for that year.
A valid e-mail address is a requirement of membership of The Institute of Banking, as this is our primary means of corresponding with you.
In order for us to communicate with you effectively it is your responsibility to ensure that your personal information is up to date with us at all times. In particular, your email address and mobile phone number. You can update your personal information in one of the following ways:
In order to register to an Institute programme you must become and remain a current member of the Institute (see terms of Membership).
If you are registering for certain joint programmes (e.g. the Professional Certificate or Diploma in Compliance, Professional Certificate in Financial Crime Prevention, Professional Certificate in Data Protection, MSc in Compliance, Graduate Diploma in Financial Planning, MSC in Financial Services, Professional Certificate in Asset Management), membership of the ACOI (Association of Compliance Officers in Ireland) / ITI (Irish Taxation Institute) or LIA may be required and is stated in each programme overview.
Registrations for level 7 programmes can be made online, by post or email using the relevant registration forms, or by telephone, except where an applicant is less than 23 years of age on year of application to the programme, in which case a Leaving Certificate transcript is required. Registrations for level 8 and level 9 programmes can be made by post or email only using the relevant registration forms. In all cases the terms and conditions as set out herein apply. Module registration forms are available at [email protected]. At peak times, due to large volumes of registrations received, it can take between 5 and 10 working days to process hardcopy registration forms (online registrations are processed in real time and hence are a very efficient method of registration). We must receive complete registration forms before the registration closing dates. Submission of incomplete forms will result in delays in processing your registration and/or your form being returned to you. The Institute does not accept responsibility for delays in communications sent through the postal system or the internal mail system of your employer (if applicable).
In order for us to communicate with you it is important to ensure that your personal information is up-to-date at all times, in particular your email and mobile phone number as these are our primary methods of communicating with you about your Programme. You can update your personal information online at www.iob.ie (by logging into MyInstitute).
Where registrations are incomplete they will be subject to delay in processing or may be returned to you without having been processed. Registrations received after the closing date for level 8 and the late closing date in the case of level 7 will not be processed. There is no late closing date for level 7 programmes where lectures are involved.
We support many of our programmes with customised study manuals which are included in the cost of the programme. For some of the level 8 modules, textbooks are required which should be purchased separately. If there is a study manual for your programme or if you have purchased a textbook from the Institute, we will send it to you within two weeks of the semester start date or within 10 working days of your registration being processed.
We will send study manuals/textbooks to your work address unless you have advised us on your registration form that we should send them to your home address. The Institute does not take responsibility for manuals/textbooks which have been misplaced or the non-receipt of manuals/textbooks which have been dispatched to home addresses. Where an address has been amended after a registration has been processed, it is your responsibility to locate the manual/textbook at the address provided on the registration form.
It is your responsibility to make sure that you have the most up-to-date materials for your studies, including an up-to-date manual/textbook. You can find a copy of the most up-to-date study manual on MyInstitute but we cannot provide soft copies of textbooks.
Credits for RPL may be awarded for some modules/programmes. For full details on RPL see www.iob.ie/rpl. Please note that all RPL applications should be submitted in advance of the semester closing date. Should a candidate be unsuccessful in a module examination they are precluded thereafter from applying for an exemption in that module.
If you are a previous student of UCD, any parchment issued to you will be in the name you registered previously with UCD. If you wish to have your name changed you should contact the conferring unit in UCD or log on to http://www.ucd.ie/confer/ for details on how to have your name updated on UCD’s system. Once the parchments are posted out to the student’s correct address, it is the students responsibility to follow up with An Post should they not receive their parchment. If you require a replacement parchment you can log on to http://www.nui.ie/services/document-services
Applicants to become designated with a Professional Designation/to become a Member of a CPD Scheme are required to meet the criteria as stated for each designation/entry to a CPD Scheme and agree to be bound by these terms and conditions and the continuing obligations pertaining thereto (in accordance with the Articles and By-laws of The Institue of Banking - see terms of Membership).
In order to become designated with and maintain a Professional Designation, you must become and remain a current Professional Member of the Institute of Banking (you can read these under Documents.).
Our aim is to make your event purchase straightforward, efficient and equitable.
1.1 We refer to any function hosted by the Institute either physically at a venue or online (in the form of webinars or other online deliveries) or hosted by a third party for which attendance tickets are issued as “Events”. We provide tickets to these Events on behalf of ourselves and/or other educational partners. We refer to these parties who may organise or provide the event and/or with whom we partner to host events, to make available for purchase by you, as our "Event Partner". This includes Events that are provided free of charge.
1.2 We provide tickets as and when allocated by ourselves and/or Event Partners. The quantity of tickets made available by us vary on an event by event basis and registrations are provided on a first-come basis. Tickets are generally distributed via several channels, including online and telephone.
2.1 Any event registration is subject to: (i) this Event Registration Policy; (ii) any special terms and conditions which may be displayed on our website; and (iii) the terms and conditions of the Event Partner(s) and/or event, which can be found on their respective websites.
2.2 Your contract for purchase of an Item starts once we have confirmed your purchase and ends immediately after the completion of the event for which you have purchased the Item (or until CPD hours have been awarded to your designation where applicable). All purchases are subject to payment card verification and other security checks and your transaction may be cancelled if it has not passed our verification process or other third party verification checks (such as “Verified by Visa”).
2.3 You agree not to obtain or attempt to obtain any Items through unauthorised use of any robot, spider or other automated device or any other illegal or unauthorised activity. We reserve the right to cancel any transaction which we reasonably suspect to have been made in breach of these provisions without any notice to you and any and all Items purchased as part of such transaction will be void.
3.1 The price of tickets for specific events may vary and depend on membership of specific bodies such as The Institute of Banking, ACOI, LIA, ITI or classes of membership or designation within these bodies.
5.1 We email electronic tickets (“eTickets”) to the email address provided at the time of purchase.
5.2 Please allow some time for your eTickets to arrive. If you have not received your eTicket(s) within a reasonable amount of time (typically within 24 hours), please contact us. Please include your reference number and the name and address the booking is made under.
6.1 Any ticket you purchase from us remains the property of the Institute and is a personal revocable licence which may be withdrawn and admission refused at any time. If this occurs, you will be refunded the sale price of the ticket which has been withdrawn or for which access was refused (excluding any third party order processing fee).
6.2 If replacement eTickets are being issued, we may charge you a reasonable administration fee.
6.3 It is your responsibility to check your eTickets; mistakes cannot always be rectified.
7.1 When ordering tickets from us, you may be limited to a specified number of tickets for each event. Tickets may be restricted to a maximum number per person or per credit card. We reserve the right to cancel tickets purchased in excess of this number without prior notice.
7.2 You may not resell or transfer your ticket. In addition, Event Partners may prohibit the resale or transfer of tickets for some events. Any resale or transfer (or attempted resale or transfer) of a ticket in breach of the applicable law or any restrictions imposed by the Event Partner is grounds for seizure or cancellation of that ticket without refund or other compensation.
7.3 You may not combine a ticket with any hospitality, travel or accommodation service and/or any other merchandise, product or service to create a package, unless formal written permission is given by us and/or the Event Partner.
7.4 A ticket shall not be used for advertising, promotions, contests or sweepstakes, unless formal written permission is given by us and/or the Event Partner, provided that even if such consent is obtained, use of our trademarks and other intellectual property is subject to our prior consent.
8.1 It is your responsibility to ascertain whether an event has been cancelled and the date and time of any rearranged event. If an event is cancelled or rescheduled, we will use reasonable endeavours to notify you of the cancellation. We do not guarantee that you will be informed of such cancellation before the date of the event.
8.2 Please note that advertised start times of events are subject to change.
8.3 Where Events are hosted online, it is your responsibility to ensure that you have adequate technical provisions to access the Event (e.g. that your device has access to the internet, can playback sound etc.)
9.1 Occasionally, events are cancelled, rescheduled or materially altered by the Institute, speaker or Event Partner for a variety of reasons. Contact us for exact instructions.
9.2 Cancellation: If an event is cancelled (and not rescheduled), you will be offered a refund of the sale price of your ticket(s), excluding any third party order processing fee. If an event takes place over several days and one or more day(s) is/are cancelled (but not all the days constituting the event), a partial refund only may be payable corresponding to the day(s) cancelled.
9.3 Rescheduling: Unless indicated otherwise in relation to a particular event, if an event is rescheduled, you will be offered tickets to the rescheduled event (subject to availability). If you are unable to attend the rescheduled event, you will be offered a refund of the sale price of your ticket(s) excluding any third party order processing fee. You must inform us within the time specified by us if you are unable to attend the rescheduled event, otherwise we may reconfirm your booking for the rescheduled date and you will not be entitled to claim a refund. If the event is moved or rescheduled, the Event Partner may set refund limitations.
9.4 Material alteration: If an event is materially altered, you will be offered an option to either reconfirm your order for the altered event or to claim a refund (of the sale price of your ticket(s) but excluding any third party order processing fee, within such time as specified by us. Failure to inform us of your decision may result in your order being reconfirmed for the altered event and you will not be entitled to claim a refund. A ´material alteration´ is a change which, in our and the Event Partner´s reasonable opinion, makes the Event materially different to the Event that purchasers of tickets, taken generally, could reasonably expect.
9.5 To claim your refund, please apply in writing to The Institute of Banking, 1 North Wall Quay, Dublin 1 or by emailing [email protected]
9.6 This Event Registration Policy does not and shall not affect your statutory rights as a consumer. For further information about your statutory rights contact Citizens Information.
10.1 Personal arrangements including travel, accommodation or hospitality relating to the Event which have been arranged by you, are at your own risk. Neither we nor the Event Partner(s) shall be liable to you for any loss or wasted expenditure.
10.2 Unless otherwise stated in this clause 10, our and the Event Partner(s)' liability to you in connection with the event (including, but not limited to, for any cancellation, rescheduling or material change to the programme of the event) and the Item you have purchased shall be limited to the price paid by you for the item excluding any third party order processing fee.
10.3 Neither we nor the Event Partner(s) will be liable for any loss, injury or damage to any person (including you) or property howsoever caused (including by us and/or by the Event Partner(s)): (a) in any circumstances where there is no breach of a legal duty of care owed by us or the Event Partner(s); (b) in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury resulting from our negligence); or (c) to the extent that any increase in any loss or damage results from breach by you of any of the terms of this Event Registration Policy and/or any terms and conditions of the Event Partner(s) or your negligence.
11.1 The venue reserves the right to refuse admission should patrons breach any terms and conditions of the event or Event Partner. The venue may on occasions have to conduct security searches to ensure the safety of the patrons. Breach of any of these terms and conditions or any unacceptable behaviour likely to cause damage, nuisance or injury shall entitle the Event Partner to eject you from the venue.
11.2 Event Partners reserve the right to refuse admittance to the venue or to remove any person from the venue for reasons of public safety, any unacceptable behaviour likely to cause damage, nuisance or injury or for any breach of the Event Partners´ terms and conditions. 11.3 Every effort to admit latecomers will be made at a suitable break in the event, but admission cannot always be guaranteed.
11.4 There will be no re-admissions at events.
11.5 The unauthorised use of photographic and recording equipment is prohibited. Any photos, videos and/or recordings may be destroyed or deleted. Laser pens, mobile phones, dogs (except guide dogs) and a patron´s own food and drink may also be prohibited (please check with the venue).
11.6 You and other ticket holders consent to filming and sound recording as members of the audience.
12.1 If you have any queries or complaints regarding your purchase please Contact us quoting your order number or membership number (if applicable) given to you at the conclusion of placing the order.
12.2 Because we sell Items on behalf of Event Partners, we may need to contact them for more information before responding to your query. Some queries can take up to 28 days to resolve, but we will get back to you as soon as possible.
12.3 If any dispute arises, we shall use our reasonable endeavours to consult or negotiate in good faith, and attempt to reach a just and equitable settlement satisfactory to both you, us and the Event Partner.
As part of the delivery of services to you, The Institute uses both email and SMS messaging as a primary means of communication. It is important to keep this information up-to-date to receive important notifications and updates relating to your Membership, Programme Registration or CPD Scheme Membership.
For more information about how we use your personal information, the types of information we collect and process and the purposes for which we process personal information, please read our Data Protection Notice (available here)
The General Data Protection Regulation impose obligations on The Institute of Banking to keep personal data up to date. To help us comply with this obligation, you should notify us of any change of your details by emailing: [email protected] or by phone +353 (0)1 611 6500.
We reserve the right to revise and amend these Terms and Conditions from time to time and you should consult this site for details of the relevant terms and conditions prior to placing any registration for any of our products and/or services.