IOB is committed to providing you – students and members – with world-class service and support.

Use our help centre or search function on our website to find the information you need. For fast support from our dedicated Learner Relations team, use the online chat function on our website.

Talk to us via the chat function on our website

  • Email us at [email protected]

  • Telephone us at +353 (0) 1 6116500

  • Write to us at 1 North Wall Quay, Dublin 1, Ireland, D01T8Y1

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How and where to give us your feedback - complaints, compliments or suggestions

  • Email us at [email protected]

  • Talk to us vie ‘Chat’ on our website

  • Telephone us on 01 6116500

  • Put your feedback in writing and address to The Registrar, IOB, 1 North Wall Quay, Dublin 1 DO1 T8Y1

Information

We will require the following information to assist us in addressing your complaint:

  • Your name and contact details

  • Your membership number, if you are a member

  • Details of the issue and your concerns

Our response to you

The more information you can give us, the sooner we can look into exactly what happened. If it is straightforward, we will try and resolve it for you within 1 working day.

If your complaint is more detailed it may take us a little longer to resolve it.

In these cases, we will write to you within 5 working days to let you know what is happening with your complaint and who is responsible for dealing with it.

We will give you regular updates until we write to you with a final response.

If you have any questions about how we process your personal data and/or if you have a complaint about the use of your personal information, please let us know.

You can contact us by sending an email to our Data Protection Officer at [email protected] or by writing to our Data Protection Officer at IOB, 1 North Wall Quay, Dublin 1.