How and where to give us your feedback - complaints, compliments or suggestions
Email us at [email protected]
Talk to us via ‘Chat’ on our website
Phone us on 01 6116500
If you have a complaint please provide us with the following information so we can address it Your name and contact details
Your membership number, if you are a member
Details of the issue and your concerns
Our response to you
The more information you can give us, the sooner we can look into exactly what happened. If it is straightforward, we will try to resolve it within 2working days.
If your complaint is more complicated it may take us a little longer to resolve it.
We will contact you within 5 working days to let you know what is happening with your complaint and who is responsible for dealing with it.
We will give you regular updates until we write to you with a final response.
If you have any questions about how we process your personal data and/or if you have a complaint about the use of your personal information, please let us know.
You can contact us by sending an email to our Data Protection Officer at [email protected] or by writing to our Data Protection Officer at IOB, 1 North Wall Quay, Dublin 1.