How and where to give us your feedback - complaints, compliments or suggestions
Email us at [email protected]
Talk to us vie ‘Chat’ on our website
Telephone us on 01 6116500
Put your feedback in writing and address to The Registrar, IOB, 1 North Wall Quay, Dublin 1 DO1 T8Y1
We will require the following information to assist us in addressing your complaint:
Your name and contact details
Your membership number, if you are a member
Details of the issue and your concerns
Our response to you
The more information you can give us, the sooner we can look into exactly what happened. If it is straightforward, we will try and resolve it for you within 1 working day.
If your complaint is more detailed it may take us a little longer to resolve it.
In these cases, we will write to you within 5 working days to let you know what is happening with your complaint and who is responsible for dealing with it.
We will give you regular updates until we write to you with a final response.
If you have any questions about how we process your personal data and/or if you have a complaint about the use of your personal information, please let us know.
You can contact us by sending an email to our Data Protection Officer at [email protected] or by writing to our Data Protection Officer at IOB, 1 North Wall Quay, Dublin 1.