Complaint handling and the FSPO
Event Details
Free
Date and Time
Thu, 24 November 2022
09:00 - 10:00
Location
Online via Zoom- Zoom link will be available in IOB Learn
LOCATION
Online via Zoom- Zoom link will only be available on IOB Learn
From your desktop
Login to IOB Learn
Click on Home at the top of the page
Scroll down to Quick Links
Under Quick Links click on Events/My Events
Click on My Upcoming Events
Click on your Event card
Click on Open Content to bring you to Zoom
From IOB Learn App__
Click on the middle icon at the bottom of the screen (looks like a compass dial)
Scroll down to Content Channels, under this is 'Events', click on 'Events'
Scroll down to 'My Upcoming Events'
Click on the event then click on the Live Event Card to access the Zoom call
Event Details
Free
Date and Time
Thu, 24 November 2022
09:00 - 10:00
Location
Online via Zoom- Zoom link will be available in IOB Learn
LOCATION
Online via Zoom- Zoom link will only be available on IOB Learn
From your desktop
Login to IOB Learn
Click on Home at the top of the page
Scroll down to Quick Links
Under Quick Links click on Events/My Events
Click on My Upcoming Events
Click on your Event card
Click on Open Content to bring you to Zoom
From IOB Learn App__
Click on the middle icon at the bottom of the screen (looks like a compass dial)
Scroll down to Content Channels, under this is 'Events', click on 'Events'
Scroll down to 'My Upcoming Events'
Click on the event then click on the Live Event Card to access the Zoom call
Our speaker for this event is Bryan Johnston. As part of this event Bryan will take you through a review of the recent Financial Services and Pensions Ombudsman (FSPO) case studies. In his typical enthusiastic and energetic style, Bryan will also deliver an outlook on consumer protection and a review of the Consumer Protection Code
There is 1 CPD hour available for the following designations:
QFA
APA
Registered Stockbroker
LCI
WMP
AMP
Bryan Johnston
Bryan Johnston is an enthusiastic and energetic presenter who has been lecturing to QFA students for many years. He specializes in translating the textbooks into understandable and bite-size chunks.
He has been helping students pass QFA exams for over 10 years and has a terrific insight into all 6 QFA modules and exams.
Bryan’s background is in sales and sales management in banking and insurance. He also has a great technical knowledge and this combination makes learning both fun and insightful.
His style is to make the learning interactive and he encourages students’ participation and questions.
