Delivering a Customer First Experience

Event details

Free


Date and Time

Tue, 28 September 2021

12:00 - 13:30


Location

Online via Zoom

Event details

Free


Date and Time

Tue, 28 September 2021

12:00 - 13:30


Location

Online via Zoom

Event details
+

This is an exclusive event for Professional Bankers and Chartered Bankers.

Customer-focused business are more successful, grow faster and consistently generate more profits than their competitors.

How can you engage and build higher levels of trust and deeper relationships with your customers?

And as we all emerge from the pandemic, how can you make sure that you and your team support your customers in the right way by providing exceptional customer experience and driving greater loyalty?

In this exclusive webinar, Derek Howard, CEO of ‘The Customer’, will share his insights and best practice ideas on how you can consistently deliver a customer-first experience.


The event will be held over Zoom. Please ensure you have access to Zoom in advance of the event taking place. Zoom is available on all PCs, laptops, tablets and Apple or Android devices. The link to join the event will be emailed to registered members on the day of the event.

The registration for the event will close once we reach capacity or at 3pm the day before the event. 

1.5 CPD hours for;

  • Professional Banker

  • Chartered Banker

Derek Howard

CEO of ‘The Customer’

Derek is CEO of ‘The Customer’ and is passionate about helping leaders build stronger customer relationships, win more business and increase team engagement. Always with a focus on excellent service and strong commercial results.

He previously spent 23 years with PwC working in a variety of senior business development and marketing roles. Derek has developed and delivered bespoke training and coaching programmes throughout Europe on sales, relationship building, networking, pitching, pricing and negotiation, customer service and key account management.

A qualified executive coach from Smurfit Business School and an accredited member of the International Coaching Federation (ICF), Derek coaches and advises senior executives and their teams on their business growth, people engagement, talent development and teamwork and in developing and delivering impactful presentations and communication strategies

Derek Howard