Professional Banker Exclusive Event
Event Details
Free to members
Date and Time
Tue, 20 October 2026
12:00 - 13:00
Location
Your event link is available via IOB Learn
Event Details
Free to members
Date and Time
Tue, 20 October 2026
12:00 - 13:00
Location
Your event link is available via IOB Learn
Exploring how AI, evolving customer expectations and emerging trends are reshaping the future of CX in financial services.
Customer expectations continue to evolve at pace, driven by new technologies, changing behaviours and growing demands for seamless, personalised experiences. At the same time, AI is transforming how organisations understand, serve and engage with their customers.
Designed for Professional Bankers, this online event will explore the future of customer experience and what it means for banking and financial services professionals.
Delivered by IOB Faculty member Paul Doyle, this event will discuss why CX remains a critical business priority and highlight the key trends shaping the profession.
Using relevant case studies, the event will also demonstrate how leading organisations are using AI to enhance customer interactions and create meaningful value.
To access this event you will need to hold a current Professional Banker designation with IOB.
This event will automatically close midnight the day before or if its fully booked.
There is 1 CPD hour available for the holders of the Professional Bankers designation only
Paul Doyle
TRANSFORMATION STRATEGIST, ADVISOR AND COMPANY DIRECTOR
A partner in Rethink Digital Advisory, a specialist advisory firm, working with business leaders to successfully adapt to compete in today’s digital world. He has led cross-functional digital transformations including marketing, sales, service, finance, operations, automation and data analytics.
Following over 20 years’ success in leading transformational change, Paul is a non-Executive Director and strategic advisor with a track record in value creation, improving businesses’ growth, cost, revenue and margin through complex change projects and programmes. Bringing a wealth of experience in the delivery of organisational change, he is an advocate of business agility, successfully bridging the gap between technology capabilities and business benefit realisation.
Paul is an advocate of lifelong learning, who completed an MSc in Innovation & Technology Management from Smurfit Business School, UCD and a BA in Management from the Irish Management Institute, while advancing in his career.
