Safeguarding Customers at Risk

Event Details

Free to members


Date and Time

Thu, 10 June 2021

11:00 - 12:00


Location

Online via Zoom

Event Details

Free to members


Date and Time

Thu, 10 June 2021

11:00 - 12:00


Location

Online via Zoom

Event details
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Join us as we focus on practical supports financial service providers can provide to vulnerable customers at this time.

In recent years, financial institutions have stepped up their approach to customers who find themselves in vulnerable circumstances. They understand any customer can suddenly become vulnerable and have difficulties in managing their finances. Effective training and empowerment of frontline staff to act helps with complex situations where there is vulnerability and financial abuse. This approach has facilitated banks and others in adapting to the new forms of vulnerability that arise due to the Covid-19 crisis.

This event will look at at banking best practice in safeguarding customers and highlight key challenges and sector initiatives:

  • Who are “customers who are vulnerable”

  • Brief legal and regulatory context

  • Best practice approach of financial institutions

  • Experience of Covid-19 - impact on customers

  • Key sector initiatives


The event will be held over Zoom. Please ensure you have access to Zoom in advance of the event taking place. Zoom is available on all PCs, laptops, tablets and Apple or Android devices. The link to the event will be emailed to registered members on the day of the webinar.

Registration for the event will close once we reach capacity or at 3pm the day before the event.

1 CPD hour for;

  • QFA

  • APA

  • Grandfathered CPD member

  • Registered Stockbroker

  • LCOI

  • Personal Insolvency Practitioner

Louise O'Mahony

Head of Sustainable Banking at Banking & Payments Federation Ireland

Louise is Head of Sustainable Banking at Banking & Payments Federation Ireland, driving out the sustainable banking agenda with BPFI members and stakeholders. This includes integration of Environment, Social and Governance (ESG) factor into banking and climate change readiness, as well as sector best practice approach to safeguarding customers in vulnerable circumstances.

Louise runs the BPFI Vulnerable Customer Forum, a working group of banks and nonbanks which guides the BPFI’s approach to customers in vulnerable circumstances and has developed key initiatives such as the BPFI Guide to Safeguarding your Money Now and in the Future. The Forum’s approach is informed by interaction with experts on customers at risk, including the HSE, MABS and Safeguarding Ireland.

Louise is a Board member of Safeguarding Ireland, which promotes safeguarding of vulnerable adults to protect them from all forums of abuse. She is also a member of the Sustainable Finance WG at the European Banking Federation, Finance Green Committee Ireland and chairs a number of internal BPFI working groups.

Louise O'Mahony