Our professional education framework represents a flexible education pathway that provides learning and development opportunities wherever you are in your career. The steps outlined below details one path up through the framework, but you can access the framework at any step to take specialist qualifications, depending on your career and learning need.
Appealing Exam Results;
A laptop or computer running Windows 7+, macOS 10.11+, Ubuntu 18.04+ or Chrome 58+
A working webcam - 320x240 VGA resolution (minimum) internal or external for all systems
Microphone - any Microphone, either internal or external for all systems
Proctorio Browser Extension - you will be required to download and install this extension in advance of your exam. . Download the extension here.
Intel Pentium or better (Mac users will require an Intel processor, Chrome OS users will require Intel Pentium or Arm)
250MB free disk space
2GB Free RAM
0.092-0.189 Mbps upload speed
Microsoft word – accepted file types are: Word 2007 document. docx or Word document .doc
You can get the Proctorio extension at https://getproctorio.com/. This process only needs to be done once. The extension will update automatically.
For Technical Support: Contact [email protected] or Support | Proctorio .
To advise IOB of technical issues contact IOB via the chat located on our website, or email [email protected] (note in subject line Proctorio) or phone 01 611 6500.
No. The exam timer does not start until after the pre-checks are complete.
No, Proctorio only runs during an exam and during exam review. Test takers can tell when Proctorio is “on” because the Proctorio extension shield icon will turn green. Since Proctorio is a browser extension, it can be uninstalled or disabled immediately after an exam is submitted and reinstalled or enabled in time for the next exam.
No, Proctorio does not have access to your browser history.
This will be through the module page in IOB Learn. Further instructions will follow at a later stage.
The exam will be closed book, in the same exam format as usual and remotely invigilated.
Proctorio only records during an exam and if the video/audio/screen recording settings are enabled by the exam administrator. Recording starts right as you enter the exam, after the diagnostics pre-check and exam agreement have been completed. Recording stops as soon as the test takers submits or closes the exam.
Only approved representatives at IOB have access to your audio, video, and screen recordings.
No, Proctorio only uses face detection and gaze detection which cannot uniquely identify an individual’s face.
No. Proctorio makes the test fully aware of what permissions are required to enter a Proctorio exam. Proctorio software runs as a browser extension, meaning its access to the information on a test takers personal computer is limited and it cannot access personal files or change system settings.
You may be experiencing glare from the reflection with the lenses. To fix this, try adjusting the angle of your head a bit. You can also turn down the brightness on your computer monitor. You may remove your glasses in order to pass the pre-check and put them back on once the exam begins.
We recommend that test takers take their exams in a neutral area. If possible, some options are your kitchen table, your living room, or public area like a library.
Subtle movements, such as the ones mentioned, are not likely to be flagged.
The majority of IoB level 8 and 9 programmes have an online application process which can be accessed from the programme specific pages. Once students have been approved for entry onto their programme they will then be prompted to register online for their chosen module(s).
Level 7 programmes (except PDC) do not require an application process as the entry requirements for working in financial services is equivalent to applying to a level 7 programme. You can proceed directly to the shopping cart from My Institute or through the relevant programme page to register online for their chosen module(s).
A hard copy registration form may be needed for a small number of our programmes. If this is the case, it will be noted on the specific programme webpage. For example, a hard copy registration form will need to be completed if you are applying for an IFS Skillnet funded programme.
Your application will be considered based on the information you have provided. Once we are satisfied that you meet the entry requirements, you will be registered onto the programme and receive an email that will instruct you to register and pay for individual modules within your programme of study.
The application date is the date by which you should submit your online application for consideration. You only apply for a programme once, at the start of your programme of study. The registration date is the date by which you need to register for the individual modules you wish to take in that trimester.
Please register for your next module within your shopping cart in IOB Learn.
Supported browsers are Microsoft Edge, Google Chrome, Opera or Brave
For the majority of modules, you can re-register online through IOB Learn.
If the programme/module you are looking to re-register to is not appearing in this section, then please contact customer service on 01 6116500.
You will normally receive your textbook, (IoB published or the Principles and Practice of Banking textbook) within two weeks of the trimester start date or within 10 working days of your registration being processed.
We will send textbooks to your work address unless you have advised us that we should send them to your home address. IOB does not take responsibility for textbooks which have been misplaced or the non-receipt of textbooks which have been dispatched to home addresses. If you change your address after registering, you will need to locate the textbook at the address you provided at the time of registration.
It is your responsibility to make sure that you have the most up-to-date materials for your studies, including an up-to-date textbook. You can find a copy of the most up-to-date IoB published textbook on My Institute.
Re-registration students can purchase an up-to-date textbook if required, as this is not automatically re-issued.
IOB programmes are delivered through English and students are expected to be proficient in English. This proficiency is typically evidenced by use in the daily working environment, through passing English as a subject in the Irish Leaving Certificate Examination/equivalent, by achieving the minimum standard in a recognised English language test or through other documented verifiable means. This minimum standard is an International English Language Testing System (IELTS) score of 6.5 (minimum 6.0 in each band in the academic version) or equivalent. If English is not your first language, you will need to submit evidence of achieving this standard, or equivalent. We will monitor students where English is not their first language and request evidence of English language standard if and where appropriate.
IoB , in association with IFS Skillnet, offer funding for a number of its programmes. This means that the company you work for can apply for funding their employees in these programmes. Please note that these programmes cannot be applied for online and you will need to send in a hard copy registration form to register for an IFS Skillnet programme.
A list of all programmes eligible for funding can be found on our website here.
It is necessary for us to change the timetable for exams leading to MCC as they will now take place with online invigilation. Please see the September 2022 MCC exam timetable
On the homepage of IOB Learn, click on IOB Members. Click on the IOB Store card. The following screens will bring you to the IOB Store where you can re-register to a module.