University College Dublin
The Professional Certificate in Consumer Protection Risk, Culture and Ethical Behaviour in Financial Services is a single module level 7 qualification and is the industry benchmark culture qualification for people working in the financial services industry across all roles and functions up to senior manager level.
University College Dublin
Highly relevant to all roles and functions including;
All financial institutions’ frontline staff
All financial institutions’ central functions including compliance, operational risk, internal audit, credit review, legal, finance, information technology and change management
Accredited Product Advisors (APA)
Qualified Financial Advisors (QFA)
Non-financial institutions including auditors, accountants, lawyers, stockbrokers and business consultants who provide risk management advisory services.
(NFQ level 7, 5 ECTS)
Consumer Protection Risk Assessment and Conduct Risk
Consumer Protection Risk Management Frameworks (CPRMF). Conduct risk and conduct risk standards. Selling financial products appropriately - including outcomes. Understanding of customer experience. Drivers and causes of conduct risk. Constituents of conduct risk including behavioural economics. Relationship with the overall banking risk framework. Conduct risk appetite statements. Conduct risk policies and common metrics. Conduct risk impacts on customers, on employees, the financial institution and on markets.
Culture and Behaviour
Understanding the importance of culture in ensuring good customer outcomes. Indicators of an effective risk culture. Regulator expectations and reports. Roadmap for achieving desired culture. Governance arrangements around the design, monitoring, and analysis of culture MI. How culture can be assessed in organisations/culture audits. Understanding the role of group dynamics. Diversity, inclusion and its impact on decision making. Understanding the impact of biases when making compliance decisions. Understanding and embedding ‘Consumer Focus’ behaviour. Understanding the role of mind-set and sense-making on behaviours and how this is being applied in supervision of culture and behaviours. CPRA and Behavioural Economics.
Foundational concepts of ethics, values and integrity. What it means to be ethical in financial services and how the right ethical climate supports good decision-making. What obligations does the financial services industry have to customers? What is the right thing to do?. What happens when things go wrong. How to effectively challenge and escalate.
The minimum entry requirements are as follows:
• Five passes in the Leaving Certificate, including English and Mathematics,
• Five O Level/GCSE passes, including English Language and Mathematics,
IOB will also consider applications on a mature candidate basis from applicants who are 23 years of age before the date of their application for admission to the programme.
You must be a current member, or become a member of IOB, if you are not already a member of the Compliance Institute.
"It's given me confidence to go on and apply for roles within my organisation"
IOB courses provide meaningful credentials that demonstrate ongoing dedication to professional development. The courses, learning site, materials, lecturers and fellow participants allow you to build your support structure and extend your network.
I have been a member of the IOB for many years…I recommend that every person working in the financial services industry in Ireland should join IOB as it will help you to grow and develop your career in banking.
IOB was founded in 1898 by a small group of financial services professionals. Today we are Ireland's largest professional membership community.Join IOB today