University College Dublin
If you are interested & require further information, we will email you a copy of the programme brochure.
As you are not registered with us, you will need to upload proof you can enrol to this programme.
I know, let’s sign upI have an account, let me sign in firstThe Professional Diploma in Digital Financial Services Management and Fintech addresses industry needs, focusing on customer experience, product management, and digital strategy.
University College Dublin
The integration of technology into financial services, known as Fintech, is crucial for banks and Fintech organisations. Digitalisation allows 24/7 access to financial services through various channels, meeting customer expectations for personalised products.
On completing the Professional Diploma in Digital Financial Services Management and Fintech you will be expected to be able to:
Describe and explain the key features of Digital Financial Services (DFS), DFS Management and Fintech, and the pertinent theory and practice underpinning DFS, DFSM, Fintech development and evolution in the marketplace /space.
Use and apply your knowledge and understanding in the context of Digital Financial Services / Management / Fintech.
Identify and analyse relevant data to formulate responses to well-defined concrete and abstract problems within the domain of digital financial services/ fintech, and to judge the validity of their conclusions bearing in mind the business context, set-ting and the data available.
Communicate effectively orally or in writing using appropriate media (reports, video, presentations) on key issues pertaining to DFSM to professionals and practitioners in the field.
These modules are delivered online.
End of trimester examinations.
When you successfully complete this programme you will be awarded a Professional Diploma in Digital Financial Services Management and Fintech from UCD.
This is a level 8 qualification on the National Framework of Qualifications.
Customer Experience Management in Financial Services - €800
Financial Services and Fintech in Digital Age - €800
Digital Product Management - €800
Autumn Trimester
29 September 2023
For more information please contact [email protected]
(NFQ Level 8, 10 ECTS)
On completion of this module, students will be expected to be able to: Explain what is meant by CEM. Explain the key stages in the CRM process. Demonstrate an understanding of the customer relationship cycle and the implications for financial institutions. Demonstrate an understanding of what customers value in their relationship with their financial institution. Discuss the ethical conduct underpinning interactions with customers. Assess the implications of regulation on CEM practices.
Financial Services and Fintech in a Digital Age (10 ECTS)
Financial Services and Fintech in a Digital Age (10 ECTS)
Level 7 and 8 Key Dates 2023/24
Examination schedule 2023/2024
Autumn Trimester
29 September 2023
Individuals seeking admission to the Professional Diploma in Digital Financial Services Management and Fintech will have:
3 years’ experience (full time) in a relevant financial services role and have completed the Professional Diploma in Financial Advice or equivalent 30 ECTS Level 7 programme or
An Honours degree (min. H2.2, Level 8 NFQ) or
Admission will also be considered from experienced professionals who do not meet the minimum admission requirements as set out above, who can demonstrate learning based on work and training experience e.g. individuals employed in a credit role with responsibility from credit decisions in financial services.
You must be a current member of IOB, or become a member, to undertake this programme.
IOB was founded in 1898 by a small group of financial services professionals. Today we are Ireland's largest professional membership community.
Join IOB today