The Professional Diploma in Financial Services programme is aimed at everyone working in banking, including those who work in or aspire to work in roles with management responsibilities. It broadens and deepens your knowledge of the practice of banking, customer relationship management and, particularly, credit risk management.
This highly practical and applicable programme offers you a blend of academic knowledge and professional skills. Specifically, it will;
Broaden and deepen your technical understanding of the main activities in banking and associated risks
Develop a highly marketable and transferrable skill set, including decision-making, problem-solving, communication and analytic skills
Enhance your critical awareness and understanding of the contemporary issues in financial services
Members who complete the Professional Diploma in Financial Services, and who commit to completing Continuing Professional Development hours, will be entitled to use the designation Professional Banker - fundamental to those seeking to develop and advance a career in banking, including management roles.
IOB will provide all of the required CPD content online. In addition, we will provide a number of seminars annually.
You may be awarded formal CPD hours when you successfully complete relevant modules within this qualification.
Modules are assessed through a combination of continuous assessment and end of trimester written exams.
When you successfully complete this programme you will be awarded a Professional Diploma in Financial Services (level 8) from UCD.
Customer Experience Management €495
Principles and Practice of Banking €595
Principles of Credit Risk €495
Sinéad O'Reilly - Programme Manager
a) Individuals seeking admission to the Professional Diploma in Financial Services will have at least 3 years’ experience in a Retail Banking role, have completed a 30 ECTS Special Purpose Award/s at Level 7 NFQ e.g. Professional Diploma in Financial Advice and completed one of IOB's specialist Special Purpose Awards (min 10 ECTS) at Level 8 from IOB's suite of specialist programmes.
b) Admission will also be considered from individuals who possess an Honours Degree (min Hons. 2.2 Level 8 NFQ) with at least three years’ experience in a Banking role, and have completed one of IOB's specialist Special Purpose Awards at Level 8 (Min. 10 ECTS) from IOB's suite of specialist programmes.
You must be a current member of IOB, or become a member, to undertake this programme.
(NFQ Level 8, 10 ECTS)
On completion of this module, students will be expected to be able to:
Apply their understanding of theories and core principles underpinning banking in a real-world context.
Identify the range of risk banks are exposed to and be able to evaluate and implement risk-mitigation strategies.
Critically evaluate the transmission of banking risks and the wider societal implications.
Critically reflect upon their professional practice and their role and contribution within the banking profession
(NFQ Level 8, 5 ECTS)
On completion of this module, students will be expected to be able to: Explain the components of the credit risk management framework, including credit risk and how it links to the Profit & Loss, Balance Sheet and the customer. Explain the cannons of lending and apply to credit risk assessment. Understand the concepts of Basel bank’s capital, stress testing, impairment provision and how loan losses and capital are linked. Appreciate the key credit lessons arising from the Irish banking crises.
(NFQ Level 8, 5 ECTS)
On completion of this module, students will be expected to be able to: Explain what is meant by CEM. Explain the key stages in the CRM process. Demonstrate an understanding of the customer relationship cycle and the implications for financial institutions. Demonstrate an understanding of what customers value in their relationship with their financial institution. Discuss the ethical conduct underpinning interactions with customers. Assess the implications of regulation on CEM practices.