Programme dates for 2020/21 will be available in August
Programme dates for 2020/21 will be available in August
This programme is designed to meet the needs of:
All staff working in retail branch banking in customer facing roles and those who wish to move into lending, either personal or small business. Previous lending experience is not essential.
SME relationship managers and their lending portfolio support staff who want to build on their existing skill base.
Credit underwriters working in the frontline or in a credit department setting.
Loan administration and credit policy officers.
Internal audit and compliance staff.
Marketing staff who design and promote credit and other retail banking products.
At the end of the programme, you will be able to:
Understand the main features and characteristics of SMEs in Northern Ireland.
Understand financial accounts and how to use them to support lending decisions.
Evaluate the commercial viability and sustainability of SME's and management's ability to deliver.
Present a lending proposal in a manner which meets the needs of the personal or SME borrower and complies with credit policies.
Describe the key funding sources available to SMEs.
Describe the principal legal and regulatory mechanisms in our financial services.
Describe the retail banking products available to different types of customers and the regulations relating to their marketing, sale and service.
Understand the different types of security for loan products.
Understand the different types of credit monitoring controls.
Identify the early signs of credit deterioration for personal and SME customers, evaluate their potential impact and consider courses of action.
Effectively manage the client-bank relationship through the customer life cycle.
Identify conduct risk and apply service principles necessary to provide the required customer centric service that provides the best outcomes for customers across all the banks' products.
The programme will enable you to deliver a high standard of retail banking services to customers in ways which mitigate the risks in retail banking.
Online and workshops
End of trimester examination
Written, essay style questions
The pass mark is 40% in all modules in line with UCD academic policy
When you successfully complete this programme you will be awarded a Professional Diploma in Retail Banking Credit and Service from UCD.
Principles of Credit Assessment (5 ECTS) €475
Credit Application Negotiation, Documentation and Financing Alternatives (5 ECTS) €475
Retail Conduct Risk and Customer Services Practice (5 ECTS) €510
Introduction to Retail Banking Regulation (UK), Products and Services (5 ECTS) €510
Retail Banking Product and Service Regulatory Requirements (UK) (5 ECTS) €510
Monitoring and Identifying Early Warning Signs of Financial Distress (5 ECTS) €475
Susan Freeney - Programme Manager
The minimum second level educational requirements for entry to the Professional Diploma in Retail Banking Credit and Service are as follows:
- Five passes in the Leaving Certificate, including English and Mathematics, or
- Five O Level/GCSE passes, including English Language and Mathematics.
IOB will also consider applications on a mature candidate basis from applicants who are 23 years of age before the date of their application for admission to the programme.
You must be a current member of IOB, or become a member, to register for this programme. Membership is currently €40 per calendar year.
Explain the canons of lending;
Describe the challenges of SME and personal lending;
Describe the characteristics of business entities;
Understand SME strategy, Industry, Economic and Management team risk assessment;
Understand the Primary Statements in financial reporting;
Analyse financial information - P&L, Balance Sheet and Cash flows;
Understanding working capital and liquidity;
Prepare and analyse repayment capacity;
Appreciate the implications of financial projections sensitivity analysis;
Explain the different types of security and legal issues affecting security;
Explain covenants and conditions precedent;
Explain the principles of personal lending;
Explain standardised credit assessment including Credit Scoring in personal lending;
Explain the practical credit assessment challenges in lending to self-employed people;
Understand the challenges of residential mortgage lending;
Understand the challenge of buy-to-let mortgage lending;
Describe the consequences of not lending;
Analyse and understand the Personal Lending Case Studies including, Private House
Mortgage Application, Overdraft Facility, Personal credit card, and Personal loan.
Describe the different forms of financing for SME borrowers;
Describe the different personal credit products available;
Conduct a borrower interview;
Draft and structure credit applications;
Negotiate with borrowers to protect the bank position;
Understand facility letters.
Monitor and identify early warning signs of financial distress.
Control and manage existing personal and SME credit facilities, in particular accounts in arrears.
Assess problem debt and suggest the appropriate resolution options including, liquidation, receivership and administration.
Assess the viability of the personal or SME customer proposition in a compromised credit situation and where appropriate restructure the facility to meet the needs of the customer while protecting the bank.
Make a judgement on when to disengage and exit and outline the recovery options and provision requirements for impairment.
Explain the products and services offered by retail banks. Describe the regulatory infrastructure of the UK financial services industry and the roles and responsibilities of the regulators within a retail banking environment.
Explain the products and services offered by retail banks.
Describe the regulatory infrastructure of the UK financial services industry and the roles and responsibilities of the regulators within a retail banking environment.
Explain conduct risk and its implications for banking services. Explain how they can demonstrate the delivery of excellent customer service and the fair treatment of customers.
Differentiate between ethical behaviour and integrity, and explain how ethical behaviours and decision making can improve customer outcomes. Apply ethical behaviours within their professional role.